Travel administrator creates detailed itineraries using programs such as Microsoft Word, Excel and Outlook to meet employer-specific budgets and deadlines. He or she researches travel procedure and destination information on the Internet, creates and maintains relevant files and databases, and stays in constant communication with employees, customers and venues. An administrator works - oftentimes under pressure - with many different departments and varied clientele necessitating excellent interpersonal skills.
Travel administrator researches and books flights, ground transportation and hotel accommodations, and provides travelers with directions and destination information. Knowledge of relevant flight regulations and required travel documentation are a must. Because of the unpredictable nature of the transportation industry and the complex task of coordinating employee and client schedules with business deadlines, a travel administrator should be an exceptional organizer, communicator, multi-tasker and problem-solver
Tour managers usually accompany groups travelling by coach, although on specialist tours travel may be by mini-bus, car, boat, train or plane.
Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points;
Checking tickets and other relevant documents, seat allocations and any special requirements;
Helping with passport and immigration issues;
Assisting holidaymakers check-in and settle into their accommodation;
Communicating a range of information on itineraries, destinations and culture;
informing passengers of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach before departing from each stop;
Developing a specialist area of knowledge;
Using professional knowledge to answer questions from holidaymakers and to fulfill their expectations of the tour;
Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
Organizing entry to attractions and transport, such as car hire;
Ensuring that the tour is running smoothly for individual members of the group;
Responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage;
dealing with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently;
Making contact in advance with places to stay or visit to check details and arrangements;
Liaising with hotels, coach companies, restaurants and other clients;
Advising about facilities, such as sights, restaurants and shops, at each destination;
Occasionally making accommodation bookings on proposed dates;
organizing and attending tourism events, conferences, workshops, seminars and exhibitions;
writing reports and maintaining records;
Providing feedback after a tour as part of a debrief session.
BSC/HND in Business Administration or relevant degree.
Travel administrators should have prior experience in a related industry, such as recreational or business travel.
The position requires proficiency in business management and budgeting as well as in travel procedures,.
Experience of dealing with the public, particularly in the tourism sector, in a travel agency or tourist resort, is valuable.
A pleasant, friendly manner with excellent people skills;
the ability to get on well with people of all ages and backgrounds;
a supportive, tactful and approachable manner;
good listening and questioning skills;
excellent planning and organisational skills;
self-confidence and the ability to inspire confidence in others;
the capacity to make decisions quickly and change arrangements as required;
the ability to work well under pressure and cope with emergencies;
a flexible approach to work;
energy, stamina and the enthusiasm to cope with different people's needs and demands over long, often irregular, working hours;
health and safety awareness;
an interest in geography and historical sites.
Good health and physical fitness are vital to cope with the demands of the job and long working hours.
A first aid qualification may be helpful.
Qualified and interested applicants should forward CV to hrm.realisticgoalresources @ gmail.com or to the message box