Hotel Receptionist

Posted Oct 24      Ikoyi, Lagos, Nigeria
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Job Type
Full-time
Responsibilities
1. To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
2.To deal with guest requests to ensure a comfortable and pleasant stay.
3. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
4. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. 8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
5. To ensure that all reservations and cancellations are processed efficiently.6. To keep up to date with room prices and special offers to provide accurate information to guests.
7. To undertake all training as required (eg, first aid, health and safety, customer service).
8. To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
9. To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.
Quality Of a Hotel Receptionist
A friendly and welcoming approach High standards of dress and presentation Ability to remain calm during difficult situations or in a very busy environment The ability to work unsupervised Excellent interpersonal skills, including a pleasant telephone manner Good administrative skills and the ability to use email and booking systems Good team working skills.
Requirements and Skills
Mode of application:
Interested and qualified applicant should forward their cv/cover letter to cv.algoconcept @gmail.com or send name,qualifications,location,contact phone number and post applying for to the contact number otherwise apply on the comment box on the site.
Lagos residents only
Minimum Qualification Requirements
Applicant must have at least 1 and above years of experience in these field of specialization.

Applicants should have a minimum of OND. HND, and Bachelor's Degree and other related discipline of this vacancy.
A professional certification will be an added advantage.
Minimum Experience
1 year

Ad details

JOB DESCRIPTION
The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction.
The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk and help the General Manager to maintain a smooth room bookings service.

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